Thank you for choosing Hydro Chill™ for your premium cold therapy needs. This Shipping Policy outlines our shipping procedures, delivery timeframes, costs, and other important information related to the shipment of your Hydro Chill™ plunge system in compliance with European Union consumer protection regulations.

​

EU Consumer Rights and Legal Framework

​

This shipping policy complies with EU consumer protection legislation, including the Consumer Rights Directive (2011/83/EU), the Digital Services Act, and other applicable European Union regulations. As an EU consumer, you have specific rights when purchasing from Hydro Chill™, which are detailed throughout this policy.

​

Order Processing & Manufacturing Timeframes

​

Order Processing: All orders are processed within 1-3 business days (Monday through Friday, excluding EU public holidays). However, please note that Hydro Chill™ plunge systems are premium, made-to-order products that require specialized manufacturing processes to ensure the highest quality standards.

 

Manufacturing and Delivery Timeframes: Due to the bespoke nature of our premium cold therapy systems and the precision required in manufacturing, current delivery timeframes are approximately 6 weeks from order confirmation. This timeframe may vary based on several factors:

 

• Manufacturing schedule and capacity

• Current stock levels of specialized components

• Seasonal demand fluctuations

• Quality control and testing requirements

• Customization specifications

• Shipping destination within the EU

 

Delivery Time Estimates:

 

Product Type
​

Standard Hydro Chill™ Systems:-

• 4-8 weeks

• Subject to manufacturing schedule

​

Custom/Modified Systems:-

• 6-10 weeks

• Additional time for customization

​

Accessories & Parts:-

• 1-2 weeks

• When in stock

​

 

Important Notice: These are estimated timeframes based on current manufacturing capacity and may be subject to change. At the time of order confirmation, we will provide you with the most accurate delivery estimate available and will keep you informed of any changes that may affect your delivery date.

​

Transparent Communication and Updates

​

Order Confirmation: Upon order confirmation, you will receive an email with your estimated delivery timeframe based on current manufacturing schedules and stock levels. This estimate will be as accurate as possible given the information available at the time of order.

 

Regular Updates: We are committed to keeping you informed throughout the manufacturing and delivery process:

 

• Week 1: Order confirmation with delivery estimate

• Week 2-3: Manufacturing commencement notification

• Week 4-5: Quality control and preparation for shipment update

• Week 6: Shipment notification with tracking information

 

Delivery Date Changes: If manufacturing delays or other circumstances affect your estimated delivery date, we will notify you immediately via email or telephone. In accordance with EU consumer protection laws, if the delay is significant (more than 2 weeks beyond the original estimate), you will have the option to:

 

• Accept the new delivery date

• Cancel your order for a full refund

• Discuss alternative solutions with our customer service team

​

Shipping Costs & Delivery Options

​

In compliance with EU e-commerce regulations, all shipping charges are clearly displayed at checkout before you complete your purchase. Shipping costs are calculated based on the weight and dimensions of your order, your delivery location, and the shipping method selected. There are no hidden fees, and all costs are transparently disclosed.

 

Shipping Method

​

Shipping Method: Standard Delivery

Description: Standard Delivery

Cost: Calculated at checkout

​

Shipping Method: White Glove Delivery

Description:  Professional installation service

Cost: Contact for a quote

​

Shipping Method: Express Processing

Description:  Priority manufacturing (when available)

Cost: Additional fee applies

 

Cross-Border EU Delivery: We deliver to all European Union member states. Cross-border parcel delivery prices are clearly disclosed at checkout, allowing you to compare options in accordance with EU parcel delivery regulations.

 

White Glove Delivery Service: For our premium Hydro Chill™ plunge systems, we offer a comprehensive White Glove Delivery service that includes:

 

• Scheduled delivery appointment

• Delivery to your room of choice

• Professional unpacking and setup

• Installation guidance and system demonstration

• Removal of all packaging materials

• Basic operation training

 

This service is available throughout the EU. Please contact us for a detailed quote and to arrange this service.

​​​

Stock Availability and Manufacturing Capacity

​

Made-to-Order Production: Hydro Chill™ systems are manufactured to order to ensure the highest quality and to meet specific customer requirements. This approach allows us to:

 

• Maintain superior quality control standards

• Accommodate custom specifications

• Ensure each system meets our exacting standards

• Minimize waste and environmental impact

 

Stock Level Transparency: Current manufacturing capacity and estimated delivery times are updated regularly on our website. If you require delivery by a specific date, please contact our customer service team before placing your order to discuss availability and options.

 

Priority Processing: In limited circumstances, priority processing may be available for urgent requirements. This service is subject to manufacturing capacity and may incur additional fees. Please contact us to discuss your specific needs.

​

EU Consumer Rights - Right of Withdrawal

​

14-Day Withdrawal Period: In accordance with EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 calendar days of order confirmation without giving any reason. Please note that due to the made-to-order nature of our products, if manufacturing has commenced, cancellation may be subject to a reasonable cancellation fee to cover costs incurred.

 

Extended Withdrawal Rights: Given the longer delivery timeframes, you also have the right to cancel your order at any time before shipment if:

 

• The delivery date is significantly delayed beyond our original estimate

• Your circumstances change and you no longer require the product

• You are not satisfied with the communication or service provided

 

How to Exercise Your Right of Withdrawal: To exercise your right of withdrawal, you must inform us of your decision by means of an unambiguous statement:

 

Email: returns@hydrochill.com Phone: [Your Phone Number] Postal Address: [Your Physical Address]

 

Refund Processing: If you withdraw from the contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw. If manufacturing has not commenced, you will receive a full refund. If manufacturing is in progress, any applicable cancellation fees will be clearly explained and deducted from your refund.

​

Shipment Confirmation & Order Tracking

​

You will receive a Shipment Confirmation email once your order has been dispatched from our manufacturing facility, containing your tracking number(s) and final delivery information. The tracking number will be active within 24 hours of shipment.

 

Manufacturing Progress Updates: Throughout the manufacturing process, you will receive regular updates about your order status:

 

• Order received and entered into manufacturing queue

• Manufacturing commenced

• Quality control and testing phase

• Preparation for shipment

• Shipment dispatched

​

​

Seasonal Considerations and Peak Periods

​

Peak Season Adjustments: During peak seasons (typically autumn and winter months when cold therapy demand is highest), manufacturing and delivery times may be extended. We will clearly communicate any seasonal adjustments to delivery timeframes on our website and during the order process.

 

Holiday Periods: Manufacturing and shipping may be affected during EU public holidays and our annual maintenance periods. These periods will be clearly communicated on our website and in order confirmations.

​

​

Force Majeure and Unforeseen Circumstances

​

Manufacturing Delays: While we strive to meet all delivery estimates, manufacturing times may occasionally be affected by factors beyond our control, including:

 

• Supply chain disruptions for specialized components

• Quality control requirements that necessitate additional testing

• Extreme weather conditions affecting manufacturing or shipping

• Regulatory changes affecting product specifications

• Other force majeure events

 

In such circumstances, we will communicate with you promptly and work to minimize any inconvenience while maintaining our quality standards.

​

Legal Guarantee and Warranty

​

Two-Year Legal Guarantee: In accordance with EU consumer protection laws, all Hydro Chill™ products come with a two-year legal guarantee from the date of delivery. This guarantee covers any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery.

​

Contact Information

​

For questions about delivery times, manufacturing status, or this policy:

 

Customer Service Email: orders@hydrochill.com Manufacturing Updates: production@hydrochill.com Phone: [Your Phone Number] Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CET Postal Address: [Your Physical Address]

 

For Urgent Delivery Requirements: Email: urgent@hydrochill.com Phone: [Your Phone Number]

​

Commitment to Service

​

At Hydro Chill™, we understand that the extended delivery timeframe requires patience, and we are committed to making the wait worthwhile through:

 

• Regular communication and updates

• Exceptional product quality that justifies the wait

• Comprehensive customer support throughout the process

• Flexible options to accommodate changing circumstances

 

We appreciate your understanding that our commitment to quality and precision manufacturing requires time, and we believe the exceptional performance of your Hydro Chill™ system will exceed your expectations.

​

This shipping policy complies with EU Consumer Rights Directive (2011/83/EU), Digital Services Act, GDPR, and other applicable European Union consumer protection legislation.

​

Thank you for choosing Hydro Chill™ for your cold therapy wellness journey.